Q) Do I have to get more than one estimate?
A) No we will handle the entire estimate procedure for you.
Q) What if my insurance company wants me to go to a shop of their choice?
A) This is called insurance steering and it is ILLEGAL. They cannot require you to have your vehicle repaired at a "contracted" shop of theirs.
Q) Do I have the right to choose my repair shop?
A) Yes you do have the right to choose your own repair facility. Your insurance company cannot require you to go to a particular shop. (This is called insurance steering and it is illegal.)
Q) What is a "contracted" shop?
A) A contracted shop is a shop that has a contract with a specific insurance company and may have agreed to discount prices and possible even perform some procedures to save the insurance company money. The shop and insurance company are both on the same team. Whose on your team?
Q) What costs will I be responsible for if I chose my shop?
A) You will be responsible ONLY for your deductible(if applicable). In some cases we can go through the other parties insurance to avoid this fee. We do this at no charge to you.
Q) Who protects my safety and interests with regard to the repair of my vehicle?
A) We at King Crash put your safety and interests first. We will not perform any unsafe practices or procedures. Some insurance companies may think of costs before quality. We will not allow that.
Q) What if my vehicle is leased?
A) This does not affect your lease because we make sure your car is repaired to pre-accident condition. We have never had a vehicle have an issue when returned for end of lease